We always want our customers to be completely happy with everything bought from NavjyotiBookStore.com. If you're not satisfied with something you've bought, simply get it replaced within 7 days from the date of delivery.

At NavjyotiBooksStore.com we take all precautions to ensure proper packing and shipping of your items so that you can buy items online in a hassle free manner. But if something is wrong with the item shipped by NavjyotiBookStore.com, we ensure an easy return and/or replacement against your purchase.

Replacement/Exchange Policy:

We take measures to ensure that the items delivered to you are in perfect condition. However, there is a possibility that:

1. The item may be damaged during transit

2. Or there might be a manufacturing defect

3. Or that a wrong item is delivered to you

 In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame (7 days from the date of delivery) as given above.

For Replacement/Exchange use the information provided on your order receipt.

Please see our Replacement/Exchange instructions and our terms and conditions below.

1. Items should be in their original condition.
2. Items should be ideally in the original packaging.
3. Items should be returned within 7 days from the date of delivery.

4.After Receving our Items 7 working day will take to refund your amount.

5.  Courier Charges & Payment Getway charges Will Be Less In Total Refunded Amount

How to place a request for return an item (Books / Stationery / Others)?

 It’s a simple process,

· Click on "My Account" at top bar and Login your account with your registered mobile or email id

· Once you are in My account page, Go to My Orders and Click on the Return Request link next to the product you would like to return.

· Follow the screens, & select Request type as "Return Replacement" and Fill in the required details and submit the request.

Make a request for Replacement or
if you find any difficulties to raise a request for this, simply Mail us with following things to be mentioned in the mail at: info@NavjyotiBookStore.com

1) Order number
2) Item Details,Qty and Price of the Order
3) Reason for Replacement

 
Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation. The email address for all such communication is info@NavjyotiBookStore.com 

Note:  It is only possible to exchange the item as per the above Exchange/Replacement Policy.

Question: What about the difference in the replacement or exchange amount?

Answer: Customer needs to pay the excess amount in case the amount is different from the original purchase amount.